One of my companies uses cloud hosting on ASMALLORANGE.com for 4 websites, three of which are high volume vBulletin sites: IGOTASUBARU.COM, IGOTAEVO.COM, IGOTASTI.COM, and IGOTACOMMUNITY.COM. All of them are offline as I write this piece. Although ASO is trying its best to recover from this disaster, it is costing us thousands of dollars in memberships and vendor fees, because not only will we be down for a couple of days with no explanation to our customers, but when the cloud crashed, it lost ALL of our data. Fortunately, we have full backups 5 days old, so our initial loss will be small, but our service and reputation will have been greatly harmed. We have lost some of our customers and vendors, far more than we will get in recovery from our host company. I will reprint our hosting company’s explanation below. I’d like to find out who their third-party cloud provider is so that I know never to use them.
This failure confirms my suspicions of using the cloud for stored data for its stability and security. If someone hacks the cloud, for example, everything you hold dear is in some off site, universally accessible open-ended cloud.
While ASO has been very apologetic and their tech is working to restore our sites, I am hoping their move to in-house servers will provide us a much safer and secure experience in the future. Another catastrophe like this and we’d have no choice but to find another provider or set up own rack servers.
Because all of our account information was lost, we were fortunate to have done a full backup from our cPanel for each of our vBulletin sites. It is actually easier to restore from scratch with a full backup than partial backups of the customary Home, MySql, and email scripts separately. Now on to the ASO explanation of this failure:
I want to apologize for the lack of updates on this issue – it has taken us a while to fully look at the situation before we had any information to release, much longer than would have hoped.
The cloud storage configuration, which is made up of a 16 disk SANarray, can tolerate one drive failure and continue to operate normally. This automatic failover provides the reliability that has made cloud platforms popular. In last night’s incident, however, the SAN array had two drive failures, which is beyond the tolerance fault level of the system.
Currently, attempts are being made to rebuild the array and regain access to the data, but this is a tedious process due to the nature of the failure and the methods of recovery. At this time, we have no definitive ETA for when this will be completed.
We will update you as soon as we have more definitive information regarding the state of the drives and the array.