It seems Intuit Quickbooks has hidden or closed access to their customer to customer forums. I encountered this Intuit tech “support” scam when trying to get help for a crashing Quickbooks 2012 on the Mac:
QB 2012 crash on Startup HELP!
I just upgraded to Mountain Lion on 2 computers. On my laptop, my QB 2012 works fine using the Same QB file on the Cloud. But on my desktop I get the splash screen and an immediate crash every time. The My Time (time tracking app) is also crashing.
I called tech support, but all these guys from India want to do is sell me an upgrade to 2013 “guaranteed” to work with Mt. Lion. Which is a total scam because I downloaded a trial of 2013 and it crashes just like 2012. I called tech back and they want to sell me 2013 and upgrade my files or charge me $400 to fix my customer file… which obviously is not the problem if it is working on my other computer!!! That is pure a baloney bait and switch scam. It has nothing to do with tech support. It has everything to do with selling you something you don’t need.
So, what should I do. Completely uninstall QB from my computer and reinstall? I tried a reinstall with a drag and drop of 2012 but something is badly porked deeper than the application.
**UPDATE: ** Apparently, I am not quite sure…, the problem was a corrupt MyTime file. I did several things, like reset permissions and attempt a safe reboot (which did not quite work!), and restarted again, and QB 2012 returned to normal. All of that convinces me that the whole “help” line for Intuit is not really there to help you at all, but to scam you into an upgrade. The fact that 2 different tech support people only offered the same options means that their only protocol is to abuse the user with false information and false guarantees of fixing the problem.